aca365 Privacy Policy
Your personal information is completely secure at aca365. This policy describes in detail how we collect, store, and use your information.
Table of Contents
Introduction and Commitment
aca365, as a trusted online gaming platform in Bangladesh, places the highest importance on your privacy. This privacy policy will inform you about what types of personal information aca365 collects, the purposes for which it is used, how long it is stored, and when or under what circumstances it may be shared with third parties.
By using our services, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully, and if you have any questions, contact our support team.
aca365 uses industry-standard SSL encryption technology to protect the data of all its users. We believe in fair play and transparency — your information is never sold or shared with unauthorized third parties.
What Information We Collect
Various types of information may be collected when you register with and use aca365's services. Details are provided below:
A. Personal Identity Information
During account creation or verification, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number (for identity verification)
- Valid email address
- Mobile number
- Residential address
B. Financial Transaction Information
To facilitate deposits and withdrawals, we collect the following financial information:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
aca365 never stores highly sensitive information such as card numbers or banking PINs.
C. Technical and Usage Information
When you use aca365, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Date, time, and duration of site visits
- Which pages were visited
- Game play history and activity
How Your Information Is Used
aca365 uses collected information only for specific and legitimate purposes. No information is used unnecessarily or in a way that could harm users.
Identity Verification
The information provided at registration is used to confirm the user's age and identity. Only those aged 21 and above may open an account at aca365.
Financial Transaction Processing
The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Service
Your information is used to resolve account-related issues through 24/7 live chat support.
Fraud Prevention
Information is used to detect irregular activity and protect your account from unauthorized access.
Service Improvement
User experiences are analyzed to improve aca365's platform, game selection, and overall service quality.
Notifications and Promotions
With your consent, you will be informed about bonus offers, promotions, and important updates.
Information Storage and Security
aca365 has implemented modern technical and organizational measures to protect your information.
Encryption and Technical Protection
All data transmissions are secured through SSL (Secure Socket Layer) encryption. Our servers are protected by the highest-grade firewalls and security protocols. Sensitive information is stored in encrypted form and can only be accessed by authorized personnel.
Data Retention Period
aca365 stores your information only for as long as necessary. Generally:
- Active account information: for the entire duration the account remains active.
- After account closure: financial and identity verification information may be retained in accordance with applicable legal obligations.
- Transaction records: kept for a defined period for audit and dispute resolution purposes.
- If marketing consent is withdrawn, the relevant information will be deleted within a reasonable time.
Staff Training and Access Control
aca365 staff receive regular training on data protection. Access to personal information is restricted only to those who need it for their work. All access is logged and reviewed regularly.
Sharing Information with Third Parties
aca365 never sells your personal information. However, information may be shared with trusted third parties in certain specific circumstances.
When Information May Be Shared
- Payment Processors: Necessary financial information may be shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
- Identity Verification Services: Information may be shared with specialized service providers for KYC (Know Your Customer) verification.
- Technology Service Providers: Operational information may be shared with technology partners who assist in running our platform. They operate under strict confidentiality agreements.
- Legal Obligations: When we are legally required to provide information in response to a court order or a legitimate request from a law enforcement authority.
- Fraud Prevention: With relevant authorities to prevent money laundering, fraud, or other illegal activities.
When Information Is Not Shared
- Information is not sold to advertisers or marketing agencies.
- Information is not sent to unnecessary third parties without your consent.
- No information is passed to competitors or unrelated business entities.
Cookies and Tracking Technology
aca365 uses cookies to improve your browsing experience and monitor site performance.
Types of Cookies
We use the following types of cookies:
- Essential Cookies: Necessary for the basic functionality of the site. Used for maintaining login sessions, security verification, and similar purposes.
- Functional Cookies: Used to remember your preferences (such as language selection) and to provide a personalized experience.
- Analytics Cookies: Help analyze site usage patterns and improve service quality.
Cookie Controls
You can change your cookie acceptance or rejection options at any time from your browser settings. Please note that disabling essential cookies may cause some features of aca365 to not work properly. If you would like more information about cookies or want to disable a specific type, please contact our support team.
Your Rights
As a user of aca365, you have certain important rights over your personal information.
Right to Access Information
You may request a copy of your personal information held by aca365 at any time. We are obligated to provide this information within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. Basic account information can be updated via profile settings or through support.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, financial transaction records and information that is legally required to be retained are not covered by this right.
Right to Object to Processing
You may object to the use of your information for marketing or promotional purposes. After receiving this request, we will stop the relevant activity.
Protection of Minors
Age Limit of 21 and Above Strictly Enforced
aca365 is for individuals aged 21 years or older only. We do not knowingly collect information from or provide services to anyone under the age of 21.
If a user is suspected to be a minor during the age verification process at registration, their account will be immediately closed and the information provided will be securely deleted. If a parent or legal guardian believes their child or dependent has registered at aca365, please contact us immediately.
Policy Changes
Updates and Revisions
aca365 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed. For significant changes, a notification will be sent to the registered email address.
Continued use of the service after any changes will be considered acceptance of the new policy. If you object to any changes to the policy, you will be given the option to close your account.
Related Documents
This privacy policy is part of aca365's overall legal framework. For more details, please see the following pages:
- Terms and Conditions — Overall rules for using the service
- Responsible Gaming — Guidelines for healthy gaming habits
- About Us — Detailed information about aca365
Contact and Enquiries
If you have any questions, concerns, or requests regarding the privacy policy, please contact us.
Live Chat Support
Our 24/7 live chat support is available in Bengali. Start a live chat from any page on the site and ask any privacy-related questions — our team will assist you right away.
Email Contact
For formal privacy requests, data deletion applications, or exercising your rights, please contact us by email: